Refund policy
Return & Refund Policy
Last updated: November 2025
At Saudi TCG, we take pride in offering authentic and high-quality trading card products. Because of the collectible nature of our items, and to protect product integrity, please read our policy carefully before making a purchase.
Non-Returnable Items
To ensure fairness and maintain product authenticity, the following items are non-returnable and non-refundable once shipped or opened:
- Mystery packs or blind products (contents are random by design).
- Sealed booster boxes, booster packs, and collection boxes
- Single cards and collectibles
- Clearance or sale items
Returns for Damaged or Incorrect Orders
We accept returns only in the following cases:
- Wrong item received (different from what was ordered).
- Product damaged during shipping before being opened.
If this occurs, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos or video showing the issue
Our team will review your request and, if approved, offer a replacement or store credit of equal value.
Refund Method
Approved refunds are processed via the original payment method or as store credit, depending on your preference.
Please allow 5–10 business days for processing once approved.
Return Shipping
If a return is approved:
- You may be asked to ship the product back in its original sealed condition.
- Return shipping costs are covered by the customer, unless the error was ours.
Important Notes
- We cannot accept returns once the product’s seal is broken.
- Refunds will not be issued for dissatisfaction with random contents (e.g., pull results).
- All sales are final once the order has been shipped and marked as delivered.
Need Help?
If you received a damaged or incorrect item, please contact us immediately at:
Info@sauditcg.com
We’re happy to help and make sure you have a smooth experience with Saudi TCG.